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This is followed by a description of the including both born digital documents and digital design of the study, the survey sample, and other details reproductions of hard copies typically through scan- related to the methodology. Finally, the survey results ning Xie, These functions enable users to are presented, following which we discuss the research directly manipulate documents, store and retrieve findings and highlight directions for future work.

Hence, an Adam, In general, its In response to the growing need for the public sector use in EDMS implementation has two main purposes: to increase innovation and virtual workplaces, govern- first, to encourage individual executives to focus on the ment organizations are increasingly implementing IT most important implementation issues; and second, to systems in an attempt to transform service delivery help them think broadly in terms of information focus within the organizations and to citizens Adam, ; and needs Caralli, Rockart defined including competitive advantage, improved customer CSFs as the few key areas in which things must go right service, better teamwork, and improved information for an organization to thrive.

Indeed, a logical conclusion and reasonable The usually requiring simultaneous attention to a wide vari- first being recognition of facts among top-level man- ety of human, budgetary, and technical variables agement, and promotion of structural analyses that Gregory, However, as described above, imple- help planning processes.

EDMS implementation is also the final stage in on their thoroughness and appropriateness. Nevertheless, the existing literature that the CSF approach can be successfully applied not shows a lack of research on the implementation of only in IS planning, but also in information resource EDMSs in public administration Nguyen, Hence, it brings top management Implementation of IT in organizations has long been closer to other members of an organization and assists an important topic in IS research and has been studied in matching personal and departmental goals for the from several perspectives.

Henriksen and Andersen organization as a whole. Through their work, Shank argued that issues in IS implementation gener- et al. An approach that has typically been used to promotes structural analysis processes.

Brotherton and Shaw stated that external ing chief executive information needs Caralli, , CSFs are believed to be more difficult to control. Their literature review over this second is to determine general success factors for year period uncovered only 44 case studies of implementing a project of a certain type. They identified 12 enhanced if both perspectives are taken into account, CSFs, most of which could be applied to any IS project this study falls closer to the second stream by consider- see Table 1.

There have been increasing demand for the development of models and very few related previous studies along this line of frameworks for effective EDMS implementation. Moreover, most of these studies are descriptive Table 1 summarizes the empirical studies on EDMS reviews that lack detailed quantitative analysis and fail to implementation and CSFs that will be discussed in prioritize the relative importance of those factors.

In a depth later. McLeod and nological, and organizational factors. In this article, our aim is to present one of practices and experiences of a local authority in the the most comprehensive studies in identifying and United Kingdom that has implemented an EDMS for quantitatively prioritizing CSFs associated with EDMS supporting electronic government, Jones identi- implementation, and group the factors into lesser fied nine CSFs as shown in Table 1.

Nguyen et al. A government agencies, given that EDMSs are among set of factors was derived from various literature the most popular intergovernmental service Hung sources. Then, a web-based survey was conducted to et al. Based on findings from case studies, Hjelt reckoned that Research methodology the implementation of an EDMS needs to be planned carefully, and highlighted technical requirements, com- The purpose of this research was to identify and show patibility with paper-based routines, and management which CSFs are of greatest importance in EDMS imple- commitment as three highly important success factors.

The study was In line with Hjelt , eight semi-structured inter- based on a systematic literature review, eight face-to- views were conducted by Vevaina to determine face interviews, and a questionnaire survey see CSFs for EDMSs within government organizations in Figure 1. Our research followed the procedures in the New Zealand.

The study by Vevaina ended up studies of Walker and Yang et al. To understand factors that enable or A web-based survey with descriptive statistical Nine CSFs: hinder the implementation of analysis as a preliminary investigation, followed Adequate and on-going training and EDMSs within the Australian public by a qualitative study comprising eight case support sector studies Top management support Staff EDMS awareness and practice Excellent strategies of change management Good project management A motivated, great implementation team A clear business vision and plan System performance monitoring management A well-prepared file plan McLeod et al.

To provide a perspective on a future Various literature sources and a Delphi study Twelve CSFs: pathway for records management comprising academics and practitioners Aligning projects with business objectives Chief executive commitment and support of officers Involving all levels within the organization, including external stakeholders Communication Piloting and testing Change management Training and support for users Policies and guidelines Good planning Project management Demonstrating benefits Jones To investigate the rationale for the A case analysis of a leading company in the Nine CSFs: implementation of an EDMS United Kingdom A feasibility study Senior executive commitment Aligned business strategy Project management Improvements to user ownership Training system utilization Information management processes Printing strategy Post implementation review the literature see Table 1.

After that, we grouped the CSF24 of EDMSs in the system-related factors cate- CSFs into six categories: 1 technological readiness, gory according to Cho and Burtylev, Mokhun, 2 top management support, 3 training and involve- Bodnya, and Yukhnevich , respectively.

Here, ment, 4 resource availability, 5 system-related fac- effectiveness describes how successful an EDMS is in tors, and 6 work environment and culture. These terms of user satisfaction and the impact the system has categories are common in IS CSF studies e. Figure 1. The research framework of this study. We have important to five extremely important.

Some close- also differentiated between user friendliness of the sys- ended questions related to demographic data of respon- tem CSF25 and usability of its output CSF The dents as well as their companies were also included in former is simply about how easy it is to use the system the survey questionnaire.

These colleagues were asked to critically evaluate the draft questionnaire concerning its objective, content, clarity, and ease of completion. They also assisted in the Interviews translation and validating the Arabic version of the ques- The 37 CSFs identified from the literature review tionnaire. Prior to the actual fieldwork, the questionnaire needed to be further confirmed by field experts through was refined and rephrased over a number of iterations. These interviews also helped to pin down any potential missing CSFs before the survey question- naire was developed.

The experts were asked to give Research sample their opinions on whether some of the identified suc- As with the interviews with the eight field experts, the cess factors should be merged with others or removed. These two municipalities were selected because users from two municipalities in Jordan. These munici- they are among the top three Jordanian municipalities palities are the Amman municipality and the Assalt according to their numbers of employees. The two municipality.

Based on the feedback received from municipalities provide public services to more than these experts, the CSF list was slightly revised. The Amman municipality, for example, has around 13, full-time government employees serving Questionnaire design and survey administration the needs of a population spreading over an area of After the literature review, interviews, and synchroni- km2.

The in the survey questionnaire. We attained a sam- The majority of the participants were aged 23—32 years. The participants were mostly experi- and they work with electronic documents on a daily enced computer users. It was assumed that those respondents had analyzed using an SPSS The types of analysis were conducted. Principal component least some of the variables Hair et al.

For factor analysis for factor extraction was applied to categorize analysis to work, some relationships between the vari- the CSFs into a fewer number of groupings. Then, a ables are needed. Given a factor, the eigenvalue measures the variance accounted for by the factor Field, In simple terms, the larger the eigenvalue, the larger the Exploratory factor analysis EFA and results proportion of variance in the data accounted for by that EFA can be used to determine whether the questions in factor.

If a factor has a small eigenvalue, then it does the instrument loaded on the same factor are in the not contribute much to the explanation of variances in relevant dimensions, and assess whether items should the variables and may be ignored as redundant. The ; Hair et al. Hair et al. Generally, factor loadings below 0. These six factor groupings with eigenvalues considered practically significant Hair et al.

Accordingly, in this study, a factor loading value of However, the EFA results indicate that some items do 0. Besides that, any not exhibit a simple structure. That is, they loaded on item loading on more than one factor—that is, with a more than one factor grouping and loaded weakly with loading score equal to or greater than 0.

In particular, there one factor—was dropped from the analysis since cross are nine factors among the 37 that loaded onto their loading variables make interpreting the factor difficult hypothesized factor grouping with a factor loading less Hair et al. Accordingly, these factors have been excluded To examine whether the data collected was appropri- from the analysis.

A value of 0 indicates that the sum of sary infrastructure, CSF29 piloting and testing, CSF32 partial correlations is large relative to the sum of correla- aligning projects with business objectives, and CSF35 tions, which means factor analysis is likely to be inap- sharing expertise. A KMO value close to one After removing the nine low loading items, a princi- indicates that the sum of partial correlations is not pal component analysis with varimax rotation was used large relative to the sum of correlations and so factor to examine the factor structure of the remaining mea- analysis should yield distinct and reliable factors.

Hair sures. The KMO test 0. All the items also show clean ables, providing the statistical probability that the loadings in the factor structure see Table 3. Results of factor and principal component analysis. It is not a surprise to see the respon- CSF28 0. CSF20 0. If the test result is significant at the 0. There will thus be sufficient evidence to and culture F6 CSF31 0.

CSF36 0. To Factors with values above 0. According to Field and the corresponding importance ranking of the , Kolmogorov—Smirnov and Shapiro—Wilk tests extracted components is 1 system-related factors, 2 compare the scores in the sample to a normally dis- top management support, 3 resource availability, 4 tributed set of scores with the same mean and standard training and involvement, 5 technological readiness, deviation.

For both tests, the respondents were grouped based on their municipality. Hence, normality is assured as a prerequisite perceived by the survey respondents. Table 4. Table 5. Normality test results. Therefore, regardless of whether the respondents regard to conventional IS project successes e. Thus, even though this research was carried out in the Jordanian context, its general The empirical results obtained in this study have pro- relevance and validity are obvious.

As mentioned in vided some important findings and implications, in the introduction, one of the primary aims of EDMSs particular for the government organizations in Jordan.

These factors are summarized in Figure 2. The study results have shown that efficiency and demonstrated benefits are indeed cri- tical for successful EDMS implementation. Summary of findings The results have also indicated that top manage- The study showed that there are six categories of factors ment support is essential for EDMS success. It is crucial for EDMS successes. Some would even mean analyses confirmed that all six categories of fac- tend to resist it.

This fact has been firmation to theoretical findings in the literature with reiterated in a recent study by Boyton, Ayscough, respect to EDMS success factors, consistent with those Kaveri, and Chiong looking at the success of Nguyen , Jones , and Hjelt It is rea- Moreover, the study has also determined the ranking sonable to think that when managers dedicate a high of these factors in terms of their importance. Based on the results, resource availability has been Technological readiness has also been flagged as an identified as another important criterion for successful important CSF for EDMS implementation.

Technical EDMS implementation. This includes sufficient finan- resources such as hardware, software, and IT infra- cial resources, sufficient technical resources, human structure are essential parts of every IS, including resource availability, and requirement-driven procure- EDMSs. Replacement CalFresh Forms: Please note clients must submit both forms to receive replacement CalFresh if their food is destroyed, spoiled, or damaged during a disaster or "household misfortune" like a fire, flood, or power outage.

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